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What is GDPR?

GDPR is a new law that determines how your personal data is processed, kept safe and the legal rights that you have in relation to your own data. The regulation applies from 25 May 2018. GDPR will supersede the Data Protection Act 1998 which the practice already complies with but strengthens many of it’s principle.

You can find more information on the further information tab under the heading 'GDPR'. We have all of this information displayed in the patient notice board in the practice. If you have any questions then please speak to the Practice Manager.

New Physiotherapist service - We now have two Specialist Physiotherapists based at Pathhead Medical Centre. They can be booked as an alternative to an appointment with the GP, for people with a muscle, bone or joint problem. There is no need to see the GP first.

Contact reception and they will ask you a few questions to make sure you are allocated an appointment with the most appropriate person.

MEDICATION IMPROVEMENTS - the practice is now running some prescribing improvement projects to ensure that you receive the safest and most cost-effective medications for your conditions. You will receive a letter directly if you are affected by any of these changes.

PRESCRIPTION CHANGES FROM APRIL 2017 - all prescription requests will now take 4 working days to process. Any urgent requests must go to the duty doctor.



Pathhead is a group practice and you may see any of the doctors. The whole practice team meets regularly to exchange information in order to provide the best possible service and continuity of care to our patients.

If you wish to see a doctor or nurse you must make an appointment. Please telephone 01875 320302 or call at reception.

Patients will normally wait no longer than two working days for an appointment with any doctor.  If you wish to see a particular doctor please say so, however you may have to wait longer.  In general, it is helpful if you try and see the same doctor each time.  If your problem is urgent please tell the receptionist who will arrange for you to be seen the same day, usually in the late morning surgery.

Appointments with doctors are normally made at ten minute intervals.  The length of a consultation varies depending on the nature of the problem – some appointments run over the allotted time.  If a surgery is running behind time the reception staff will keep you informed.

When you make an appointment with the nurse you will be asked the reason for the appointment.  This enables her appointment system to operate efficiently.

Certain appointments may require longer time, particularly ante and post natal checks and minor surgery.  Please tell the receptionist when making these appointments and remember to book early.  When more than one member of your family needs to be seen please make a separate appointment for each individual.

Please arrive on time for your appointment and report to the reception desk.

Routine Check-ups

If you have not been seen by a GP in the last 3 years we would encourage you to make an appointment for a routine check-up.  In the case of patients over 75 years of age you should take the opportunity of a check-up each year.

Telephone Consultations

Telephone consultations are offered by all the GPs for routine appointments.  Each Day a number of appointments will be available.  The doctor will phone you back at the appointment time so please make sure we have the correct phone number for you.

You may find this convenient if:

  • You do not think an examination will be required
  • To discuss test results or a medication
  • Some types of follow-up appointments


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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