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Noticeboard

What is GDPR?

GDPR is a new law that determines how your personal data is processed, kept safe and the legal rights that you have in relation to your own data. The regulation applies from 25 May 2018. GDPR will supersede the Data Protection Act 1998 which the practice already complies with but strengthens many of it’s principle.

You can find more information on the further information tab under the heading 'GDPR'. We have all of this information displayed in the patient notice board in the practice. If you have any questions then please speak to the Practice Manager.

New Physiotherapist service - We now have two Specialist Physiotherapists based at Pathhead Medical Centre. They can be booked as an alternative to an appointment with the GP, for people with a muscle, bone or joint problem. There is no need to see the GP first.

Contact reception and they will ask you a few questions to make sure you are allocated an appointment with the most appropriate person.

MEDICATION IMPROVEMENTS - the practice is now running some prescribing improvement projects to ensure that you receive the safest and most cost-effective medications for your conditions. You will receive a letter directly if you are affected by any of these changes.

PRESCRIPTION CHANGES FROM APRIL 2017 - all prescription requests will now take 4 working days to process. Any urgent requests must go to the duty doctor.

Patient Rights & Responsibilities

You have the right to:



  • Confidentiality and to know who has access to your records and how this information is protected.

  • Have access to your written and computer health records subject to legal limitations.

  • Be treated in privacy and with dignity and have your religious and cultural beliefs respected.

  • Receive the same treatment as everyone else regardless of your race, gender, age or disability.

  • Be treated and cared for by staff with the necessary skills, knowledge and experience to provide an efficient and effective service.

  • Consult your preferred GP.  This can either be for regular appointments or for specific problems.  These expressed preferences shall be recorded in writing.

  • Under normal circumstances to be seen within 30 minutes of your appointment or to be given an explanation for the delay and have a right to make another appointment.

  • Accurate verbal and written information about the services and facilities we provide.

  • Make comments, suggestions or complaints and receive timeous responses.

  • To request a chaperone.

  • Patient consent means that you have to give permission before medical treatment is carried out.  Consent must be voluntary and informed and can be given verbally, non-verbally or in writing.  For further information, including consent for children, ask at reception.


Patient Responsibilities



  • Patients should attend their appointments at the arranged time.  If this is not possible they should inform the surgery as soon as possible.

  • We expect that patients will understand that appointments are for one person only.  Additional appointments should be made for more than one person.

  • Patients are responsible for their own health, and the health of their children and should work in partnership with the practice to keep themselves healthy.

  • Home visits should only be requested for patients who are seriously ill or housebound.  It is important to bear in mind that most medical problems are dealt with more effectively in the clinical setting of a well equipped Surgery.  Home visits are made at the doctor’s discretion.

  • Many problems can be solved by advice alone, therefore patients should not always expect a prescription.

  • We ask that patients treat the staff and doctors with courtesy and respect.  Bear in mind that reception staff have a very difficult job to do.  They are trying to do their best for you. 

  • It is very important that our records are up to date with the correct address and telephone number in case we have to contact you.  Please make sure any changes to these details are given to reception.



 
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